There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge. Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. The cable could be hidden within, or behind, furniture. 77K views 4 years ago. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My Virgin Media App. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. You can also check for a loose cable as not all properties have a socket. We would like to show you a description here but the site won’t allow us. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. . Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Phone. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Browse Virgin Media Virgin Media Community. Package arrive today and realized I don't have a VM wall socket to. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The Messiest Home Unifi Setup Ubiquiti Community. The Gamer Lounge. I am a new customer, trying to self install and hitting various issues. I've tried looking but can't see a way to book an engineer for this? Thank you. The wall socket has a thick plug bit. Account - Cable. Account - Cable. First picture is telephone socket which is now not used. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Go to solution. There is one Ethernet connection point and socket with a circle on the wall. Hello. D01 C9W8. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Sorry to hear you have been having issues with your self-installation. This is something we can certainly get changed over to a manned install for you but in order to. SpeedQuickStart, set up and connections. Re: No Wall Socket for Quickstart. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. self install issues. 3 weeks ago. Hello sophieboulter1. To arrange this, I will just need to pop you over a private message to take a few more details. 01-02-2023 10:59 - edited 01-02-2023 11:00. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. We're here to help. Failing this. Plug into the wall socket. Some new sockets may look like. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Tudor. We would like to show you a description here but the site won’t allow us. Connect the cable adaptor to the black banded end of the 3m isolator cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're sorry to hear that there are no wall sockets in your property. Don’t plug the power cable into a plug socket yet. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Solved: Hi guys and gals. Sometimes there is no wall box, just a trailing cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. . Switched On Families. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Networking and WiFi. What I need to do? - 5432597. My Virgin Media App. QuickStart, set up and connections. Stay safe online. Residential Installation Virgin Media. Virgin Media. Wall Socket. We have tried plugging it into the only box we found it would fit but no luck. Got my virgin media self install kit but I don't have a virgin socket. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Most QuickStart. Solved No Virgin Media Wall Socket At Installation Community 4832746. My Virgin Media App. Please remember, there’s always a £35 activation fee for our services. But I don't think I have any Virgin Media Wall sockets in my house. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Connection To socket and hub firm. Push fit the VM-supplied lead onto the socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. When I was going to self-install it, I didn't find any wall socket. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Call the Pre-installation and delivery team on 0800 052 1734. Explain what needs to be done and book an engineer visit. Very. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Summary of Contents for Virgin Media Virgin TV V6. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an - 4353656 - 2. I am hoping a membe. 9% confident there is no Virgin Media socket installed. 32K. Joining in. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Security matters. on 15-02-2022 10:03. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. I have checked outside and there is a brown box shared with the neighbour. 2 as the wire is already in. Stream from Virgin Media. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 2 as the wire is already in. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Call the pre-installation and delivery team on 0800 052 1734. I am so sorry to hear that you seem to be missing a wall socket in the home. I only had the option for self installation. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Sometimes there is no wall box, just a trailing cable. on 15-02-2022 10:03. We're here to help. But I have no Virgin Media Wall socket in my room. But. The cable could be hidden within, or behind, furniture. Do please follow the helpful advice offered by , and keep us updated. Stay safe online. When you place your order, we'll let you know. See where this Helpful. You need a small spanner to remove this. The engineer looked around, there's no cable as well undeground. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. 0 Kudos. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Stay safe online. When you place your order, we'll let you know. We previously had Virgin Media installed here back in 2017 and at the t. Account - Mobile. They'll then install a fibre socket inside. Speedon 17-12-2022 10:39. SpeedQuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. Now to my Issue: I opted for the self-installation ki. Account - Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Sometimes there is no wall box, just a trailing cable. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 5. Tudor. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Once you have hunted around for the examples linked above, if you don't think you have a conn. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Kiki97. Chatter and natter. If digging / drilling / new external & internal cables are required the. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. 1. I've had a look at things from our side and can see you've been able to contact us regarding this. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Could an engineer be arranged to install please as my account is due to go live today. Networking and WiFi. The brown box is still fine, cleaned it and put the front back on with a zip tie. Options. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Intelligent WiFi Pod Trial. My Virgin Media App. on 03-08-2020 18:05. Quick tips on prepping for Virgin Media technician's visit. We would like to show you a description here but the site won’t allow us. Quickstart is the quickest and easiest way to setup our services. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Also having this issue and trying to get through to them on the phone. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Being connected to the internet is one of the most important modern essentials in 2022,. No Virgin media wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Wiring A Home Ethernet Network Practical Beginners Guide. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Account - Mobile. I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Would I be able. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Surly there has been a connection previously otherwise we wouldn't have bee. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). But I have no Virgin Media Wall socket in my house. It seems that I need an electrian to install a wall socket. Options. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). . - 5372385. Re: No Virgin Media wall socket internally. Stay safe online. Hi, I have the same issue. If you can get Quickstart, you can choose one of two delivery options. QuickStart, set up and connections. Post up some clear photos of the sockets, cables etc. The large Eurobell wall box is where you would connect. - 5250024Stream from Virgin Media. Manage Your Account. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Tudor. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. 1) remove the attenuator from the existing cable, plug it into back of hub. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Plug the cables into the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Should’ve checked this before I ordered. Security matters. Account - Mobile. Networking and WiFi. Any help please? We would like to show you a description here but the site won’t allow us. We can understand this is not ideal as a new customer and we want to best help. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I’m having the exact same problem. Let us know how the appointment goes. The cables from the external box lead to a Bt open reach socket and a blank socket. 0 Kudos Reply. on 23-12-2022 10:31. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. The cable could be hidden within, or behind, furniture. I am then unable to sign in to my account as I do not have my account information. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Can a member of the team contact me to arrange a. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. 2 Uninstall TiVo box. Tudor. Browse. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Choose the best spot for your wifi hub. Would it be possible to arrange getting one sent out. Manage Your Account. #2. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. That's the cable to use for your HUB. Learn more. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. Hi @Abigaill. Browse Virgin Media Virgin Media Community. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Manage Your Account. Networking and WiFi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. We have tried plugging it into the only box we found it would fit but no luck. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Absolutely not. The cable could be hidden within, or behind, furniture. Switched On. However, there is no Virgin Media Wall socket in my house. Push the red label end of the white cable, into the wall socket. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. . Please help. We're here to help. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Network Trial. Browse Virgin Media Virgin Media Community. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Welcome to our community forums and thank you for your first posts. A dual F connector cable may well be a satellite connection. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Tuning in In response to. On the day of activation, connect your new router to the master phone socket. Manage Your Account. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Occasionally only a very short stub of wire is left behind often hidden within. Browse Virgin Media Virgin Media Community. Options. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. It feels like I need to just obtain a connector to enable the two to fit. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. But I have no Virgin Media Wall socket in my house. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. It seems that I need an electrian to install a wall socket. Account - Cable. on 19-10-2022 19:35. I'm a Very Insightful Person, I'm here to share knowledge, I don't. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. I sign up for vm broadband and I was offered self instalation kit . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have signed up as a new user for Virgin Fibre. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. However the wall socket doesn’t have the correct connection for the cable with the hub. Because when I talk with virgin before I buy the servic. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi , Thank you for your post and welcome to our community forums. You need to go outside and locate the brown or grey omnibox on the wall. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. New customer, trying to self install my hub and 360 box. 2 Uninstall TiVo box. Home Phone. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. in Email 10 hours agoHi Virgin Media Team, Hope you are well. The wall box may be branded with the logos of an old cable TV company (not VM). I think it’s something like £5-£8 per day that your services aren’t on. No Virgin media wall socket. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Virgin Media; My Virgin Media; Shop; Help;. Connect the Hub’s power cable with the blue tab. Re: No wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Virgin Media; My Virgin Media;. I recently applied and received the delivery for a virgin package of tv broadband. Account - Mobile. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. you take control of your Virgin Media life. We have tried plugging it into the only box we found it would fit but no luck. Virgin Media; My Virgin Media; Shop;. I need an engineer ideally but I can't seek to get to an option to book one in. A master socket is the main socket for the phone line in your home, not an. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. The installation should take around an hour. QuickStart, set up and connections. Stay safe online. Virgin Media; My Virgin Media; Shop; Help;. Thanks mate. Back a step. Hi @bingoman000. We have the quickstart pack but sadly cannot get broadband set up and working. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. £30 an appointment – If you can get QuickStart but choose not to. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I make the order with Quick Install, but I don’t have any wall socket in my house. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. It feels like I need to just obtain a connector to enable the two to fit. I'm sorry to hear you're having these. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I have signed up as a new user for Virgin Fibre. I was unable to do step 1. Both your fibre cable and Wi-Fi router will be plugged into this. Home Phone. The cable could be hidden within, or behind, furniture. (I did this video to help/guide new engineer as I did not find. Hi there. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. They will re-wire to your requirements. Please let us know if you wish to change your delivery method. Manage Your Account. But I don't have a splitter or any 'Virgin media socket'. Options. All the wall. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. SpeedQuickStart, set up and connections. My Virgin Media App. Virgin Phone Switchover. Networking and WiFi. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Installing and configuring your kitQuickStart, set up and connections. I'm a Very Insightful Person, I'm here to share knowledge. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Virgin Mobile. The room its wired too is exactly where I want it to be. Manage Your Account. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi, I have the same issue. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. . UmbraRabbit. Hi. If. Options. The isolator has a terminator cap (marked below) fitted to the open end. on 31-12-2021 10:47. Up to speed. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. The cable could be hidden within, or behind, furniture. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. We would like to show you a description here but the site won’t allow us. Been trying to call VM to book an engineer to visit and help set up cabling, etc but.